Communication with Stakeholders

Basic Policy

Under its Basic CSR Policy, the Sumitomo Chemical Group pursues and promotes CSR activities taking into consideration the interests of all stakeholders. The Group will continue to fulfill its responsibilities to all its stakeholders and work to enhance communication with everyone through a variety of efforts, which include not just business activities but also initiatives that contribute to society and regional dialogues, with consideration given to the international community and global environment.

  • Communication Opportunities with Each Stakeholder

Communication Opportunities with Each Stakeholder

StakeholdersSumitomo Chemical Group’s ResponsibilityMethods

and Investors

We promote scheduled, effective and strategic communication with shareholders and investors in regard to our management policies, business strategies, and earnings trends. Through this communication, we fulfill our responsibility to disclose information to shareholders with the aim of maintaining and improving the market’s trust in Sumitomo Chemical. By promoting an accurate understanding of our operations, we support appropriate share price formation and improvement in corporate value.

  • Conducting general meetings of shareholders
  • Holding management strategy briefings and business strategy briefings
  • Holding conference calls
  • Holding briefings for individual investors
  • Holding one-on-one interviews with analysts
  • Disclosing information via the Annual Report, Investors' Handbook, and other publications
  • Providing information on the Company's website


We are working to supply high-quality products and services that satisfy customers' needs and ensure safety in their use, thereby building long-lasting relations of trust with customers.
  • Engaging in communication through operating activities and supporting quality assurance
  • Providing information through various media including the Company's website
  • Offering customer support through consultation services


We are committed to building progressive and mutual relations with business partners based on the Basic Procurement Principles. In addition, we conduct fair and transparent transactions, promote responsible procurement activities, and encourage all our business partners to engage in CSR activities.
  • Engaging in communication through purchasing activities
  • Monitoring and feedback that draws on the CSR Deployment Guidebook and check sheets
  • Providing contact points for inquiries


We are working to create human resources development systems and a workplace environment in which individual employees can make the most of their abilities, while respecting the well-being and diversity of employees. Also, the Company and its labor union will maintain a favorable relationship that has been built based on mutual understanding
and trust.

  • Conducting central and regional labor-management meetings
  • Convening the Labor-Management Committee for Diversity and Work-Life Balance
  • Providing various training programs
  • Communicating via in-house magazines and internal network

and Society

In the belief that its business must be based on mutual prosperity with society, we are building and maintaining good relationships with local communities by conducting activities to meet local needs while aiming to enhance communications, and ensure the safety of the region and preservation of the environment.
  • Publishing the Report on the Environment and Safety (at all worksites)
  • Publishing local PR magazines
  • Hosting local dialogues
  • Holding science workshop classes
  • Engaging in local cleanup activities

Dialogue with Shareholders and Investors: Conducting Proactive IR Activities

Through communication with shareholders and investors, Sumitomo Chemical fulfills our accountability to shareholders and maintain and raise market confidence while endeavoring to convey an accurate understanding of the Company, which will be reflected properly in the stock price and in higher corporate value.

Dialogue with Customers: Improving Service

The entire Sumitomo Chemical Group aims to supply high-quality products and services that satisfy customers’ needs and ensure safety in their use. Sales representatives and product hotlines support these efforts and respond appropriately depending on the product and inquiry. We actively participate in exhibitions and similar events that provide opportunities for communicating with many customers while promoting widespread understanding of the Company and its aims.

Dialogue with Business Partners: Promoting Responsible Procurement

We conduct fair and transparent transactions and promote responsible procurement activities to encourage all our business partners to engage in CSR activities throughout their supply chains to enforce a spirit of compliance. Specifically, we use check sheets to monitor the CSR measures undertaken by all new as well as current suppliers of raw materials and packaging materials, especially those outside Japan. For those suppliers that require a follow-up, we provide individual feedback that outlines the improvements we want to see and ask for their understanding and cooperation in ensuring responsible procurement. Through these efforts, we are committed to building progressive and mutually beneficial relationships with business partners.

Dialogue with Employees: Promoting Health Management and Maintenance

Sumitomo Chemical actively engages in health management to ensure that each employee is physically and mentally healthy and able to work to their full potential.
In fiscal 2017, in collaboration with the Group’s health insurance union, we implemented a range of initiatives, including health seminars at each worksite, mental health-related seminars and training based on the results of group analyses of stress checks, and regular medical interviews with employees deployed overseas under the auspices of the chief occupational health physician of the Company. In addition, at the Tokyo Head Office, we jointly held a health event with the Company labor union in February 2018 at which we provided various opportunities for employees to learn about managing and maintaining their health, for example, by conducting physical strength tests and holding seminars related to physical and mental health. These health management measures received praise, and Sumitomo Chemical was certified as a Health & Productivity Management Outstanding Organization (White 500), which is jointly selected by the Ministry of the Economy, Trade and Industry and the Japan Health Council. Going forward, we will continue to take various measures that help employees manage and maintain their health.

Dialogue with Local Communities: Holding Dialogue Meetings

To maintain ties with local communities, Sumitomo Chemical regularly sets up opportunities to interact with various local stakeholders, including municipalities and school officials. These opportunities range from plant tours and dialogue meetings to opinion exchanges and other more casual events.
In local dialogue meetings, we strive to deepen mutual understanding by moving conversations ahead with explanations to neighboring residents about the environmental and safety measures we have in place. In addition, we promote smooth communication with communities by holding plant tours and briefings for each worksite. We also publish local newsletters for the proactive distribution of area-specific information. These are often delivered to residents as newspaper inserts.