Apology and Request Regarding Email Inquiry Reception Issues

Jan. 26, 2026

Thank you very much for your continued use of our website.
Due to a failure in the Microsoft 365 service, we experienced an issue during the period below where emails sent to our company were not received properly. As a result, some inquiries sent via our website's contact form may not have reached us.
If you have not received a response from us, we sincerely apologize for the inconvenience and kindly ask you to resend your inquiry.

Contact Page: https://www.sumitomo-chem.co.jp/english/contact/

Details of the Issue:
•Occurrence period: January 23, 2026, from around 4:30 a.m. to around 3:40 p.m. (JST)
•Current status: Restored

We deeply apologize for any inconvenience this may have caused our customers.
Thank you for your understanding and continued support.